Privacy Policy

1. Overview

Biogency respects your privacy and is committed to protecting your personal information. This policy applies to information collected through our website, online store, customer service channels, and related services.

By using this website or purchasing from Biogency, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, billing address, shipping address, email address, and phone number.
• Order details, purchased products, delivery preferences, and customer notes.
• Account login details if you create an account on our website.
• Information submitted through contact forms, email, customer service, or product inquiries.
• Payment-related information processed securely by third-party payment providers.

We do not intentionally collect sensitive health information unless you voluntarily provide it to us, such as through an inquiry or order note.

3. How We Use Your Information

Biogency may use your personal information to:

• Process, confirm, pack, dispatch, and deliver your orders.
• Send order confirmations, payment updates, invoices, shipping updates, and customer service messages.
• Respond to inquiries, refund requests, return requests, and support emails.
• Improve our website, products, checkout experience, and customer service.
• Detect fraud, protect website security, and prevent misuse of our services.
• Comply with tax, accounting, legal, and regulatory obligations.
• Send marketing communications where permitted by law or where you have opted in.

4. Payments and Invoices

Payments on our website may be processed by secure third-party payment providers, including PayPal or card payment providers. Biogency does not store full credit card details on our website.

We may generate PDF invoices for completed orders and send them to the customer email address provided at checkout.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, checkout, account login, fraud prevention, website performance, and user experience.

We may also use analytics or marketing tools to understand website traffic and improve our services. You can manage cookies through your browser settings, but disabling cookies may affect checkout or account features.

6. Sharing Your Information

We only share personal information where necessary to operate our business and provide our services. This may include sharing information with:

• Payment processors and fraud prevention services.
• Shipping, courier, fulfilment, and logistics partners.
• Email delivery, invoice, website hosting, and technical service providers.
• Professional advisers, accountants, auditors, or legal representatives.
• Government, regulatory, or law enforcement authorities where required by law.

We do not sell your personal information.

7. International Orders

If you place an international order, your personal information may be shared with shipping providers, customs authorities, or delivery partners in order to complete delivery and comply with import or customs requirements.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or electronic storage method is completely secure. Customers are responsible for keeping their account login details confidential.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete orders, manage customer support, comply with legal obligations, resolve disputes, and maintain business records.

10. Access and Correction

You may request access to the personal information we hold about you. You may also request correction if your information is inaccurate, incomplete, or out of date.

To make a request, contact us at [email protected].

11. Marketing Communications

If you subscribe to marketing emails, we may send you updates about Biogency products, offers, and news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment platforms, or external services. Biogency is not responsible for the privacy practices or content of third-party websites.

13. Complaints

If you have a privacy concern or complaint, please contact us first at [email protected]. We will review your complaint and respond within a reasonable time.

14. Updates to This Policy

Biogency may update this Privacy Policy from time to time. The updated version will be published on this page.

Last updated: 1 June 2026.

15. Contact Us

For privacy questions, access requests, corrections, or complaints, contact Biogency at [email protected].